How to Fix PS5 Game Crashes During Online Play

The PlayStation 5 operates as an extraordinary gaming console that enables its users to experience flawless gameplay alongside breathtaking graphics and instant loading speeds. You’ll learn How to Fix PS5 Game Crashes During Online Play. All its power notwithstanding the platform is implied in occasional problems. Game crashes that occur in the online mode present among the most challenging problems which players experience in their gameplay.

Playing an intense multiplayer battle or crucial match would end in disappointment when your game freezes or collapses or Disconnects all of a sudden. Annoying, right? All the steps needed to fix PS5 game crashes during online play can be found in this guide which will help resolve these problems efficiently.

This guide investigates the sources behind PS5 game failure during online sessions while presenting solution methods to keep gameplay uninterrupted. Our solution addresses all network problems combined with software issues while also handling overheating conditions.

Our guide begins now to address PS5 crash issues which will improve your gaming experience.

Why Do PS5 Games Crash During Online Play?

How to Fix PS5 Game Crashes During Online Play

Our examination requires identifying what leads to the PlayStation 5 game crashes as we work towards resolving them. Game crashes in online sessions might result from different factors which include:

1. A poor internet connection leads to repeated crashes along with delays and sudden network disconnections in online games.
2. The presence of broken game files combined with not fully installed content will frequently trigger crashes.
3. Your PS5 console shuts down games or crashes to avoid damage when it heats too much.
4. Several games contain software bugs that trigger instability problems when players connect online.
5. When users operate their PS5 with old PS5 system version software they may encounter both system compatibility issues and software crashes.
6. Game crashes occur exceptionally rarely due to faulty hardware components that lead to such malfunctions.
7. Game server failures as well as server congestion issues will impact how you play.
   We can proceed to the solutions after learning about possible causes.

Read More: How to Fix PS5 Game Installation Issues in 2025

Step-by-Step Fixes for PS5 Game Crashes During Online Play

1. Check Your Internet Connection

An unstable and poor internet connection often causes problems that result in game crashes. Here’s what you can do:
Turn off your router and modem before waiting for five minutes before turning them back on.
Using an Ethernet cable to connect your PS5 directly to the internet will provide more reliable performance than wireless Wi-Fi connection.
You should perform an Internet speed test directly from your PS5. The recommendation for online gaming stability through a stable internet connection is at least 10-15 Mbps download speed.
You should disconnect all devices connected through the same Wi-Fi network to improve both speed and network stability.
Users can enhance their PS5 internet performance by changing the DNS server settings to either Google DNS (8.8.8.8 and 8.8.4.4) or Cloudflare DNS (1.1.1.1).

2. Update Your PS5 System Software

The users of Sony platforms frequently encounter performance enhancements along with bug fixes through regular software updates. Your PS5 will experience failures if it runs an outdated system so check for system updates.

1. Visit Settings under System followed by System Software and System Software Update and Settings.
2. Select Update System Software.
3. Install the available update for your PS5 and perform a system restart.

3. Update the Game

Developers have a habit of putting out patches to fix game crashed and bugs. Your game should be current

1. Unsubscribe to a program using your PS5 home screen.
2. Do Message Options switch.
3. Select Check for Update.
4. Download and install the update if there is one.

4. Clear Cache and Rebuild Database

Occasionally, cached info can result in performance challenges as well as crashes. Clearing cache and rebuild database might resolve the issue:1. Turn off your PS5 completely.2. Press the Power Button for a longer period to the point where you hear a second beep (this enters the PS5 into Safe Mode).3. Plug the DualSense controller with a USB cable and press the PS Button.4. Select Clear Cache and Rebuild Database.5. Select Rebuild Database and let the process complete.

5. Check for Overheating Issues

Overheating will make your PS5 crash in order to protect itself from being damaged. Keep your console cool by:
· do Ensure proper ventilation: Position your PS5 in open space with good air circulation.
· Cleaning the vents: Spray compressed air, and blow out dust buildup.
· Avoid positioning it at a low angle: Do not attach it at a very low angle.
· Checking room temperature: Do not play in very warm condition.

6. Reinstall the Game

The game files can become corrupted when crashes happen repeatedly. The game installation again might solve any ongoing problems.

1. You can locate the settings by navigating to Storage then choosing Games and Apps.
2. First identify the problematic game from your list then follow with the delete option.
3. You should obtain the game either by downloading it from PlayStation Store or by using the original disc.
4. Check if the issue persists.

7. Disable Rest Mode

Users have detected that Rest Mode of the PS5 system results in system crashes for some users. Try disabling it:

1. Users need to access Settings through System followed by Power Saving to view this section.
2. Users should choose Set Time Until PS5 Enters Rest Mode through Settings.
3. Set Don’t Put in Rest Mode as the selection for both options.

8. Reset Your PS5 to Factory Settings

Performing a factory reset should be considered as the last possible solution when other methods do not solve the issue. Notice that this action removes every piece of data from your system therefore back up essential files before proceeding.

1. Open the Settings menu then click on System followed by System Software and Reset Options.
2. Select Reset Your Console.
3. The system will guide users through the necessary steps for conclusion.
4. You should reinstall your video games after the reset to confirm if crashes continue happening.

9. Check for Server Issues

Your game crashes exclusively when playing online multiplayer which could stem from game server problems. Here’s how to check:You should check server status through both official website pages and social media platforms of the game.· Check PlayStation’s Network Service Status at status.playstation.com.Perform another online game to confirm whether the error continues occurring.

10. Contact PlayStation Support

If you’ve tried everything and your games still crash, there might be a deeper hardware issue. Reach out to PlayStation Support for professional assistance:

• Visit PlayStation Support.
• Provide details about your issue, including the specific game, error messages, and troubleshooting steps you’ve tried.

Final Thoughts

Online game crashes create extensive frustration while playing because they interrupt exciting gameplay periods. Applying all debugging procedures described in this tutorial should enable you to handle the problem and achieve hassle-free gaming sessions.
These methods starting with checking your connection and moving on to updates and cache clearance and ending with ventilation quality will handle typical PS5 system breakdowns. A factory reset combined with PlayStation Support assistance represents your final options for resolving this issue.
The described tips should enable you to resume gaming without disruptions. Do you encounter crashes with PS5 while playing games? Please share your solution method through comments.